The professional approach to add value to your customer offers.

Live Support


 

We try to provide the best support for you !

When you need someone to help, sometimes forums and blogs can be difficult and take hours or even days to get your answer…We Can Help! This has been a HUGE success…our customers LOVE IT!

We strive to provide support like no other. Your site is important to you…so it’s VERY important to us to get your issues corrected as quickly as possible.

Our Live Support allows you to talk directly with a member of Utra Prod team in several ways:
  • Cell Phone (EU / US / Canada)
  • Skype Voice

What we can do to help you?

  • WordPress Plugin installation issues
  • Theme styling
  • Plugin installation issues (most plugins)
  • WordPress WPUSPSC issues
  • Basic website issues
  • Alter or modify files per your request (additional fee’s may apply)

 

What we need to help you ?

  • Detail on issues
  • FTP access to your server (if needed)
  • a WP account with admin privilege to your WordPress installation (if needed

 

Ok now, what’s the fee’s?

We offer two different fee based options:

  • 1/2 hour – 17.99€ :  Minimum, good for small install, config or a couple of questions.
  • 1 hour – 28.99€ : Good if something is need to be modified or if you have an error.

Modification or alteration of files depends on work to be done. Quote is provided at time of service. You decide if work is to be completed.

Payments are accepted either by PayPal (no need open PayPal account). All payments must be made before support is started.

Let’s go !

When the payment is processed, We will email you to define the scheduling of the call during the day (8:00 AM to 7:00 PM GMT +1 ).

 

Language:
  • English
  • Français